Poor customer service = Annoyed customers
Published on: November 23, 2008In the past 60 days, I’ve experienced two instances of poor customer service that left me truly stunned. One was just downright surprising and the other was clearly a reflection of the business reality in 2008. Both were examples of cost-cutting that lead to an annoyed customer (me) and probably the end [...]
Value vs. Service
Published on: November 11, 2008My plans over the weekend took me across the bridge and into New Jersey for an errand and dinner. For those of you in the Delaware Valley, you know that New Jersey is the land of sprawling suburbia, jughandles, and cheap gas. Looking to make the most of my trip, I took the [...]
Consistency is the key to winning.
Published on: November 6, 2008Everyone in the media is obviously talking about the results of the presidential election. And they should be. It was a momentous evening and a historic event for the country. President-Elect Obama gave one of the best speeches I’ve ever heard a politician give, and while I was struck by several things he said, I [...]
Why is something we’ve been doing for two years suddenly newsworthy?
Published on: November 3, 2008I write this entry on the eve of arguably the most important election in my life, and possibly in more than a generation. I decided to write not because the topic is directly relevant to Obama vs. McCain (although you can apply my thought), but instead because I saw an article that made me think [...]
